ANEKE EBUBECHUKWU OKEOGHENE

Customer Success Professional | Technical Support Specialist

Enugu, NG.

About

Results-driven and customer-focused professional with a B.Sc. in Electronic Engineering and hands-on experience in customer support, technical assistance, and administrative coordination. Proven ability to enhance customer satisfaction and streamline operations through effective issue resolution, proactive client engagement, and efficient technical installations. Eager to leverage strong communication, problem-solving, and technical acumen to drive customer retention and foster long-term value in a dynamic Customer Success role.

Work

Click Stores

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Sales Representative

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Summary

Managed direct customer engagement and sales operations, contributing to revenue growth and ensuring efficient product delivery and inventory management.

Highlights

Engaged proactively with an average of 30+ customers daily to understand needs, recommend tailored products, and consistently improve the overall shopping experience, contributing to a 10% increase in repeat business.

Executed targeted sales and marketing efforts that resulted in a measurable increase in customer foot traffic and contributed to a 5% quarterly growth in revenue.

Managed and maintained accurate inventory records for over 200 product SKUs, reducing stock discrepancies by 15% and ensuring consistent product availability for customers.

Coordinated efficient courier and pouch services for 50+ daily customer orders, ensuring timely and accurate delivery and achieving a 98% on-time delivery rate.

Golden Heart Foundation

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Assistant Coordinator

Nsukka, Enugu, Nigeria

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Summary

Orchestrated program logistics and enhanced communication flows for a non-profit organization, ensuring seamless event execution and positive participant experiences.

Highlights

Coordinated daily logistics for diverse programs and events, ensuring seamless execution for over 500 participants and achieving high satisfaction rates.

Streamlined communication channels for a team of 10+, reducing information silos and improving inter-departmental response efficiency by 20%.

Prepared comprehensive agendas, detailed reports, and crucial meeting documentation for key stakeholders, ensuring accurate record-keeping and facilitating timely follow-ups on strategic initiatives.

Analyzed program outcomes and participant feedback, identifying key areas for improvement that led to enhanced engagement strategies for subsequent initiatives.

CATA Automated Systems Limited

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Intern, Installation & Technical Support

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Summary

Provided critical customer-facing technical support and installation services for security and network systems, ensuring client satisfaction and operational functionality.

Highlights

Provided direct customer-facing technical support during the successful installation of CCTV, LAN networks, and solar energy systems, ensuring optimal functionality and client understanding.

Conducted detailed field surveys and client consultations to accurately assess customer technical needs, informing tailored solution designs and increasing project success rates.

Assisted in remote troubleshooting and proactive management of client devices, resolving technical issues for over 15 clients and minimizing system downtime by an estimated 10%.

Maintained a consistently professional and solution-oriented approach, fostering positive client relationships and achieving high satisfaction in technical service delivery.

Education

University of Nigeria, Nsukka

Nsukka, Enugu, Nigeria
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B.Sc. Electronic Engineering

PAC College, Owerri

Owerri, Imo, Nigeria
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High School Diploma Equivalent General Studies

Courses

WAEC

NECO

Estate Children School, Owerri

Owerri, Imo, Nigeria
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First School Leaving Certificate (FSLC) Primary Education

Certificates

Google Digital Marketing Certification

Google

Cisco IT Customer Support Basics

Cisco

Swintec Basic Computer Concepts

Swintec

Skills

Customer Success & Support

Customer Support, Issue Resolution, Customer Onboarding, Customer Feedback Documentation, Technical Troubleshooting, Remote Support, Email Support, Chat Support.

Communication & Collaboration

Written Communication, Verbal Communication, Team Collaboration, Stakeholder Engagement.

Administrative & Operations

Administrative Coordination, Problem Solving, Time Management, Process Improvement, Operational Efficiency.

Software & Tools

Microsoft Word, Microsoft Excel, CRM Software (Basic), Ticketing Systems (Basic).

ANEKE EBUBECHUKWU OKEOGHENE